Frequently Asked Questions
Here are some questions we get quite often, if you can't find the answer you are looking for, Contact Us.
What is your return/exchange policy?
Please see our Returns & Exchange Policy Page.
Are your products made in China?
How do your clothes fit? How do I measure?
Our clothes fit pretty true to size. We try to ensure that our sizing is similar to familiar children's brands like Old Navy or Carters so you know what to expect. When in doubt, you can always view our universal sizing chart here.
See our How To Measure Page to get the steps on measuring adults & children.
Where do you ship from?
We make and ship all of our items from Abbotsford, BC, Canada and ship almost anywhere worldwide!
Do you allow order edits?
We ask that you review your order carefully! Unfortunately, we can no longer accommodate order edits after your order has been placed. You will not be allowed to change sizes, colours, or add/subtract from your order after it has been placed.
Am I allowed to use two discount codes at checkout?
Our system only allows customers to use one discount code per purchase so we are not able to combine them on our end. We usually tell our customers to pick one and choose the other discount code for the next future purchase.
When will I get my order?
We are generally are able to ship your order out within 1-5 business days unless any of your items are a 'pre-order' or 'back-ordered' (the listing will be clearly identified if this is the case). The process of order fulfillment is in chronological order, whether it's a shipped order or a "local pick up" order. If you selected, 'local pick up' as your shipping option, please wait for your second email that states 'your order is ready to be picked up' prior to coming into our studio.
Every effort will be made to complete and dispatch your order as soon as possible. Occasionally, (during big sales, new releases, or just before the holidays), order processing time can take slightly longer. This estimate does not include shipping time which can vary depending on where it is shipping to. For tracked shipping, we use expedited parcel through Canada Post.
What type of fabric do you use?
Our signature blend is a medium-weight Bamboo/Cotton Jersey fabric that we specifically developed with our suppliers in China. You can read more about our sourcing procedure on our Transparency Page. Our signature blend combines the soft and breathable properties of bamboo with the structure and durability of long-strand cotton to created the most durable, comfortable material we can create. The fabrics have excellent stretch that does not bag out and still looks new after many washes. We also use a 95% Cotton, 5% Spandex Jersey as a base for our digitally printed fabrics.
When is the next 'Personalized Shirts' or 'Kindred Surprise' Offer?
We have become well-known for some of our exciting yearly promotions like our 'Personalized Shirts' (when we allow you to personalize a shirt with a word or name of your choice) or 'Kindred Surprise' Bundles (when we sell mystery bundles of leggings). We generally offer each one of these twice a year, if we can. Usually, the offers launch and sell-out very quickly within the first number of days. They don't always happen at exactly the same time each year, so if you want to make sure you don't miss out on the next offer, sign up for our e-Newsletter so that you don't miss the next announcement.